Travel web sites feature pages upon pages of information, but finding exactly what a traveler is looking for can be an exercise in frustration. “It’s a cut-and-paste experience when you’re booking online. None of these sites are going to tell me what I can do with different options,” said Darin Kaplan, a tech-savvy online shopper. “Travel agents know what they are talking about. It’s more comforting to hand my money to someone who has the knowledge and experience.” CNN


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